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Shipping Policy

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Last updated: 09/24/2025

 

Thank you for shopping with CCI Machine & Fabrication, Inc. This Shipping Policy is designed to provide you with clear information about how we handle orders and deliveries.

By placing an order on our website, cciracing.net, you agree to the terms outlined in this Shipping Policy.

 

1. Shipping Process

We are a drop shipping business, which means that products are shipped directly from our suppliers to you. This allows us to offer a wide variety of car parts, but also means that delivery times may vary depending on the supplier and your location.

 

1.1 Order Processing Time

  • Once an order is placed, we typically process and ship it within 1-3 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

 

1.2 Shipping Time

  • Standard Shipping: Delivery can take 7-21 business days, depending on the supplier’s location and your shipping address.

  • Expedited Shipping: If expedited shipping is available, it may reduce delivery times to 5-10 business days.

  • Please note that shipping times are estimates and not guaranteed. Delays may occur due to weather, customs, or other unforeseen circumstances.

 

2. Shipping Costs

Shipping fees are calculated at checkout based on your location, the weight and size of your order, and the shipping method selected. We offer various shipping options, including standard and expedited delivery.

  • Free Shipping: We occasionally offer promotions for free shipping. If eligible, the free shipping offer will be applied automatically at checkout.

  • International Shipping: We offer international shipping to select countries. Shipping costs will be calculated based on the destination and can vary significantly depending on the country.

 

3. Shipping Locations

We currently ship to the following locations:

  • Domestic (Within The United States of America)

  • International: We ship to select countries. If you do not see your country listed at checkout, please contact us for further assistance.

 

4. Tracking Your Order

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Tracking may take 24-48 hours to update, depending on the carrier.

If you encounter any issues with tracking or have questions about your order, feel free to contact our customer service team.

 

5. Customs and Import Duties (For International Orders)

  • Customs Charges: International orders may be subject to customs duties, taxes, and fees. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.

  • Delays in Customs: Customs processing may cause delays, and we are not responsible for any such delays once the package leaves our hands.

Please check with your local customs office for more information on potential customs charges in your area.

 

6. Address Issues

It’s important to double-check your shipping address before placing your order. We are not responsible for packages that are delayed or misdelivered due to incorrect or incomplete shipping information.

If you realize you’ve entered the wrong address, please contact us immediately at npingram@ccimachine.com or (336) 763-4967. If the order has already been processed or shipped, you may be responsible for any additional fees to re-route or reship the package.

 

7. Damaged or Lost Packages

We take great care in packing your items, but sometimes accidents happen during shipping. If your order arrives damaged or if you suspect your package has been lost, please contact us immediately at npingram@ccimachine.com or (336) 763-4967.

Please provide the following information:

  • Your order number

  • A photo of the damaged item (if applicable)

  • A description of the issue

We will work with you to resolve the situation as quickly as possible.

 

8. Returns and Exchanges

If you’re not satisfied with your order, please refer to our Return Policy for information on how to return items. Keep in mind that due to our drop shipping model, returns may need to be processed through the supplier, and not all items are eligible for return.

 

9. Shipping Delays

While we make every effort to ensure timely delivery, we cannot guarantee delivery times due to circumstances beyond our control. These may include:

  • Weather-related delays

  • Carrier delays

  • Customs delays for international orders

If your order has been delayed, please reach out to us, and we will assist you in tracking the status.

 

10. Contact Us

If you have any questions or concerns about your shipment or delivery, please contact us at:

CCI Machine & Fabrication, Inc.
Email: npingram@ccimachine.com
Phone: (336) 763-4967
Address: 10583 Randleman Rd. Randleman, NC 27317

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